Refund policy

Return & Refund Policy

Last Updated: September 4, 2026

At DARKE, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or has an eligible issue, we are here to help.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged or defective product.

  • You received the wrong product, size, or item.

  • The product has a manufacturing defect.

To be eligible, the product must be unused, unwashed, unworn, and in its original condition, with original tags and packaging intact.

2. Return Request Period

Return or replacement requests must be submitted within 7 days of receiving your order.

To request a return, contact us at:

Email: darke1825@gmail.com
Phone: 9763736236

Please provide your order number, details of the issue, and clear photographs/videos of the product where applicable.

3. Non-Returnable Items

Products may not be eligible for return if they:

  • Have been worn, washed, altered, or damaged after delivery.

  • Are returned without original tags or packaging.

  • Show signs of misuse or improper care.

  • Are returned after the eligible return period.

4. Refunds

Once we receive and inspect the returned product, we will notify you whether your return has been approved.

If approved, the eligible refund will be processed to the original payment method, subject to applicable payment-processing timelines.

For Cash on Delivery orders, we may request valid bank account or other payment details required to process the refund.

5. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with photographs/videos of the package and product.

After verification, DARKE may offer a replacement or refund, depending on the circumstances and product availability.

6. Exchange / Size Issues

If you receive the correct product but require a different size, an exchange may be considered subject to product availability and our return conditions.

Customers may be responsible for applicable return or reshipping costs for size-related exchanges.

7. Return Shipping

For products that are confirmed to be defective, damaged during delivery, or incorrectly supplied by DARKE, we will provide an appropriate return solution.

For other eligible returns or size exchanges, return shipping costs may be the customer's responsibility.

8. Refund Processing

Approved refunds will be initiated after the returned product has been received and inspected.

The time taken for the amount to appear in your account may vary depending on your bank, payment provider, or payment method.

9. Important Note

Please do not send a product back without contacting us first and receiving return instructions. Unauthorised returns may not be accepted.

DARKE reserves the right to refuse a return or refund where the product does not meet the conditions outlined in this policy.

10. Contact Us

For questions regarding returns, replacements, or refunds, contact:

DARKE
Email: darke1825@gmail.com
Phone: 9763736236

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